Stardust Soul Studio Policies
Order Cancellations, Returns and Exchanges
I will gladly cancel an order if it has not already shipped. If you need an order cancelled, please send me an email right away so we can do so before it ships.
I will accept returns in their original unworn, unused condition within 14 days of delivery of your order. The buyer is responsible for return shipping. Once I receive the returned order, I will inspect the item and issue a refund for the cost of the item minus the original shipping cost.
Please email me to start the return process.
I will exchange items due to size if there is a replacement available within 14 days of delivery of the original order. Please email me right away so we can discuss a suitable replacement and start the exchange process. The buyer is responsible for return shipping of the item to be exchanged and I will pay shipping on the new item.
Custom items are not eligible for return or exchange. Custom items can only be cancelled if they have not been made yet so please send an email right away if you need to cancel a custom item.
I want you to be 100% happy with your order. If there is any defect with your item due to my error please email me right away so I can figure out how to make it right. In this situation I may ask for pictures of the defective item to determine if it can be fixed or if a replacement or refund needs to be issued.
If you have any questions at all, please reach out via email. I will be glad to help and answer any questions you may have.
Shipping Policy
Shipping is a $6 flat rate on all orders with in the United States (US). I am currently only shipping within the United States.
Payment Processing
Payments are currently only processed through Stripe.
Privacy Policy
Protecting you private information is our priority. This Statement of Privacy applies to stardustsoulstudio.com and Stardust Soul Studio and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Stardust Soul Studio include stardustsoulstudio.com, Stardust Soul Studio, and SSS. The SSS website is an e-commerce site. By using the SSS website, you consent to the data practices described in this statement.
Collection of you Personal Information
In order to better provide you with products and services offered, SSS may collect personally identifiable information such as your:
- First and Last Name
- Mailing Address
- E-mail Address
- Phone Number
If you purchase SSS’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners: (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting you credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of you Personal Information
SSS collects and uses you personal information to operate and deliver the services you have requested.
SSS may also use your personally identifiable information to inform you of other products or services available from SSS and its affiliates.
Sharing Information with Third Parties
SSS does not sell, rent or lease its customer lists to third parties.
SSS may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to SSS, and they are required to maintain the confidentiality of your information.
SSS may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on SSS or the site; (b) protect and defend the rights or property of SSS; and/or (c) act under exigent circumstances to protect the personal safety of users of SSS, or the public.
Tracking User Behavior
SSS may keep track of the websites and pages our users visit within SSS, in order to determine what SSS services are the most popular. This data is used to deliver customized content and advertising within SSS to customers whose behavior indicates that they are interested in a particular subject area.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by SSS. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the SSS website.
Use of Cookies
The SSS website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize SSS pages, or register with SSS site or services, a cookie helps SSS to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same SSS website, the information you previously provided can be retrieved, so you can easily use the SSS features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the SSS services or websites you visit.
Security of your Personal Information
SSS secures your personal information from unauthorized access, use or disclosure. SSS uses the following methods for this purpose:
- SSL Protocol
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
- Delete you personal information from our records; and
- Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
- Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing businesss relationship with you, or otherwise perform a contract between you and us;
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
- Debug to identify and repair errors that impair existing intended functionality;
- Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
- Comply with the California Electronic Communications Privacy Act;
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
- Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
- Comply with an existing legal obligation; or
- Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Children under Thirteen
SSS does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
Changes to this Statement
SSS reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitue your: (a) acknowledgement of the modified Privacy Policy; and (b) agreement to abide and be bound by the Policy.
Contact information
SSS welcomes your questions or comments regarding this Statement of Privacy. If you believe that SSS has not adhered to this Statement, please contact SSS at:
Email Address:
Effective as of September 10, 2022